Small Font: Factory recommends using 8pt fonts or larger. Script and reversed-out fonts should be 10pts or larger. (See graphic example below.)
Standard Ink Colors: If you do not have a PMS #, you may choose from the following color swatches. Please note we do not charge for PMS matching, so feel free to supply a Pantone® color if it is available. 2X & 4-digit metallic PMS colors are not available. 800-series colors are limited to the PMS numbers shown. Asterisk (*) represents the default color when more than one choice is available.
Ink Color Match: We do not charge for PMS matching. We take great pride in our ability to match PMS colors. However, color match is only guaranteed +/- one shade on white/clear items. We cannot guarantee color match on dark-colored items. If purchase orders say to use a PMS #, and you describe the color, the factory is only responsible for the PMS #. We do not check to see if the PMS # provided is the color stated. 2X and 4-digit metallic PMS numbers are not available. 800-series colors are limited to the PMS # shown.
Ink Odor: Paper products are printed with inks that must evaporate to dry. These vapors may be trapped in the plastic packaging before they have completely dissipated. The inks are dry, but there may be a residual odor in the package from these vapors. Some colors of ink have more odor than others, and the amount of ink coverage can also affect the amount of odor. This odor, should it be present, is not considered a defect. It is similar to painting a room in your home. The paint will be dry, but there will be an odor that remains for several days. Should this odor be a concern, remove the paper products from the plastic packaging and let them air to eliminate the odor. Normally, once the products are placed for use, any odor that remains will quickly dissipate.
Ink Adhesion: Plastic bottles, cups, and plates are sold as disposable and for one time use only. Some cups are stamped as residential top rack dishwasher safe. However, due to environmental variables beyond the factory’s control the imprint is not guaranteed to stay on.
Ink Changes: Ink color changes are available only in increments of 50 pieces at $15 per change.
Copy Changes: Copy changes are not available.
Combined Quantity: Combined quantity pricing is not available.
Over/Under Runs: We make every effort to ship exact quantities ordered. However, over-/under-runs can be up to +/- 10%.
Standard Layout: Unless otherwise specified, we will default to our standard placement (marked in red). The gray areas on napkins indicate a ruffled edge. Cups are printed one-sided. (There is no charge for 2-sided or wrap imprint, but it must be specified.)
Digital proofs are emailed within 24 hours. One change can be made to a proof; thereafter, each change will be $10. Any change, including ink color, quantity, packaging, etc will require a new proof. If requesting a proof without factory’s receipt of purchase order for printed items, there will be a $30 charge per item and each additional change is $10. Your order will not be put into the production schedule until the final signed proof is received.
All Proofs: Your order is not given a ship date until the signed proof approval and any instructed pre-payments are received. After receipt of all signed proof approval & prepayments are received, you will receive a fax copy of the order acknowledgment showing ship date. Reorders will require a proof.
Product Proof: Actual printed product. Digital proof required first. Sent within 5 working days. If there are no changes in the final copy of the order, there will be no additional Set-Up charges. The charge for this proof is $25 per color & Set-Up fee per color. Please call customer service for details.
Normal production is 5 working days from receipt of signed proof approval. We’re quite proud of our performance in providing quality work on time.
Production Time: Production does not begin until all written approvals and any instructed pre-payments are received. Approvals received after 2:00 pm EST will be treated as being received the following business day for production scheduling proposes. Orders received with in-hands date sooner than the standard production time will be treated as a rush job. Please see Rush Service below.
Rush service is available at no extra charge and based on production & inventory availability. However, your order will be required to ship via an AIR METHOD. If this is not acceptable, your order will be given standard production time. All rush orders must ship overnight to ensure you meet your deadline. Call our customer service representatives at 1-800-932-9933 for availability of rush service. Our hours are 8:30 a.m. until 5:00 p.m. EST Monday through Friday. Let us help you!
We ship via UPS and must have a complete street address (no PO Boxes) and zip code. Shipping charges to continental US addresses are 8% of order total regardless of size, number of boxes, or weight. Minimum shipping charge is $5. Shipping of export, expedited, and other orders outside of the continental US will be billed at cost.
FOB: All products are shipped FOB. As such, our factory will not be held responsible for lost, damaged, or delayed products caused by the shipping carriers.
Carriers: UPS, Federal Express, Federal Express Ground, UPS Freight, and USPS.
Split Shipments: $7.50 per address and shipping method.
Third Party Billing: $2 per box. If over 100 boxes, the charge is $1 per box.
COD Shipments: Not available.
U.S.P.S. Shipments: $5 per box plus actual freight cost.
Freight Quotes: These are for estimating purposes only.
Carriers Address Corrections: These will be billed at cost and is customer’s responsibility.
International Shipments: The customer is responsible for all duties, taxes, and fees on international shipments. Freight quotes will not be provided, and must ship on 3rd party account numbers.
In-Hands Dates: If there is an “in-hands date” listed, without specific or contradicting shipping information, our factory reserves the right to ship via an expedited method to meet the event date.
Product Damage Claims: All claims must be made within 5 days. Please note that you should expect a reasonable percentage of breakage on disposable plastic drinkware. If, after inspection of the entire shipment, you feel that a claim with the carrier is warranted, we will be happy to help in filing a claim on your behalf. We are not responsible for breakage or damage in transit. Should damage occur, you must save all boxes and packing material as well as broken items for possible inspection by the carrier on your premises. Without the box and packaging material, claims will be automatically denied. Call our customer service representatives and they will assist you in filing a claim.
Returns: We will gladly exchange any defective product or errors on our part within 30 days, but otherwise cannot accept returns of imprinted items.
Packaging: Packaging is listed for each item and is subject to change, based on specific requirements and quantities. You may choose to package your products differently. For this service, a special packaging charge will apply. Below you will find general guidelines for pricing. Please be aware that changing the packaging count may require a new box. We recommend sending all specific packaging requirements in writing to C/S/R and we will be happy to quote the project. Packaging for unimprinted items may vary from the packaging listed on the product pages of this site.
Custom Packaging: $.30 per package.
Custom Labeling: $.30 per label.
Custom Fulfillment: We do offer custom fulfillment. Please submit a detailed request, including item numbers, quantity, packaging details, etc., and we will be happy to quote.
Custom Collation: We offer custom collation. Please submit a detailed request, including item numbers, quantity, and complete collation details, and we will be happy to quote.
Custom Case Pack: Minimum charge is $5 per box.
Pricing: Every effort is made to verify the accuracy of this site and maintain pricing. However, our factory reserves the right to change pricing without notice.
Product Information: Every effort is made to verify the accuracy of the product information on this site. However, we cannot be held liable for erroneous information.
Product Color: Every effort is made to verify the color accuracy of the products on this site. However, due to printing and computer monitor limitations, we cannot be held liable for variations in color. If color is important, please order random samples or a product proof.
Product Color Variation: White napkins will vary in “brightness” from lot to lot. The paper of colored napkins is dyed to achieve its respective color. Therefore, each lot could appear as a slightly different shade. Napkin color could “bleed” when wet. Plastic product colors may vary in color from lot to lot as well. The above stated variation is not considered to be a defect.
Product Count: The product count has been verified several times throughout the manufacturing and packaging process. When questions arise, the actual shipping weight receipt, automatically generated from the shipping scale, will be used to verify count.
Logo Placement Variation: Your logo will be placed as shown on your proof. Understand that the placement can vary slightly during printing. This is not considered a defect.
Scuffs & Scratches: It is the nature of plastic to scuff and scratch during stacking and shipping. Clear and dark-colored plastic items show this the most. The above stated variation is not considered to be a defect.
Product Substitutions: Factory reserves the right to substitute our products with one of a similar design and function. Notice may or may not be given at our factory’s discretion.
Order Cancellation: Any cancellation to a processed order must be in writing and is subject to $30 charge in addition to any material/labor cost.
Order Change: Any change to a processed order must be submitted in writing and is subject to a $10 charge, in addition to any material/labor cost.
Returns: Must be pre-approved by the factory and in no event will be accepted after 30 days from date of delivery.
Unimprinted Items: To order unimprinted items, the cost is based on screen-printed pricing, less a 10% discount. Returns of unimprinted items will only be accepted if packages are unopened, and will be subject to a restocking fee of 25%. All freight charges will be the responsibility of the customer. Packaging for unimprinted items may vary from the packaging listed on the product pages on this site.
Acknowledgements: All orders are acknowledged with pricing information within 24 hours. It is the customer’s responsibility to check for discrepancies, as the order will be produced accordingly. Please note, after the paper proof is approved, you will receive another acknowledgment showing the ship date and method. Again, it is the responsibility of the customer to verify the information.
Factory Compliance Policy: The customer must make their own determination that their use of product(s) is safe, lawful, and technically suitable in their intended applications.
QR Codes: Our factory recommends a product proof for testing before placing an order with a QR code as part of the artwork. The minimum size for a QR code should be 1 inch or larger. This works best with dark ink on light items. The quality of smart phone and choice of QR Code reader app can affect scan ability.
It is understood that by submitting an order to the factory, the customer agrees to all of the factory’s terms and conditions, regardless of what is on the customer’s purchase order.